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THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) AS A FUNCTION OF IMPROVING EDUCATION

10.15660/AUOFMTE.2017-3.3297

Emina TERZIĆ

eminas79@gmail.com

The implementation of Total Quality Management (TQM) in education organizations enables market competitiveness, innovation, flexibility and financial potential. TQM consolidates the motivation and creativity of its employees through its organization and thus generates great potential for improvement. TQM enables better control of processes in planning, design, distribution and contributes to greater flexibility. This paper gives an overview of the latest research in the area of TQM implementation in education. The 22 leading works dealing with this problem were included and analyzed. The working hypothesis of the research is that there is a positive link between applying the principles of overall quality management (TQM) and improving the quality of education. The aim of the research is to examine TQM models and systems through an analytical literary overview of integrated quality management (TQM) in order to improve the higher education system at national level.

education, education management, knowledge management, management, strategic communication

ISSN 1583-0691, CNCSIS "Clasa B+"